Privacy Policy
This Privacy Policy explains how Leadio (“Leadio,” “we,” “us”) collects, uses, and shares information when you visit leadio.ai, talk to us about our services, or use the products and services we provide.
Information we collect
- Information you give us: when you book a call, fill out a form, sign up, or contact us by email — name, email address, phone number, company, and anything else you choose to share.
- Service data: when you use Leadio, the configuration, knowledge base, recordings, transcripts, messages, and other content needed to deliver the services on your behalf.
- Usage and device data: standard log data — IP address, browser, device, pages viewed, referrer — collected via cookies and similar technologies.
- Business data: information about leads, contacts, and customers that flows through the AI receptionist and pipeline tools you use.
How we use information
- To provide, operate, and improve the services.
- To respond to inquiries and route requests to the right person.
- To monitor and improve quality, security, and reliability.
- To comply with legal obligations and enforce our agreements.
- To send service-related communications and, where permitted, marketing messages you can opt out of.
Sharing
We share information with vendors and subprocessors that help us deliver the services — for example, hosting, telephony, messaging, AI model providers, CRM platforms, and analytics. These partners are bound by agreements that limit their use of your information to operating the services.
We may also share information to comply with the law, to protect rights and safety, or in connection with a corporate transaction. We don’t sell your personal information.
Recordings and transcripts
When the AI receptionist handles a call, message, or DM, the interaction may be recorded and transcribed. We use those recordings to deliver the service, audit quality, and improve performance. Recordings are retained according to your configuration and applicable law. Where required, your business is responsible for posting consent notices and obtaining consents from callers.
Your choices
- You can request a copy, correction, or deletion of personal information we hold about you.
- You can opt out of marketing emails using the unsubscribe link in the message.
- You can configure your browser to reject non-essential cookies.
Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is fully secure, but we work to keep your data safe.
International transfers
Information may be processed in the United States and in other countries where our service providers operate. By using the services, you understand that your information may be transferred to those jurisdictions.
Changes to this policy
We may update this Privacy Policy. The “Last updated” date reflects the most recent change.
Contact
Questions or requests about this policy: privacy@leadio.ai.