Terms of Service
These Terms of Service (the “Terms”) govern your access to and use of the Leadio website at leadio.ai and the products, services, and software offered by Leadio (“Leadio,” “we,” “us”). By accessing or using the site or any Leadio service, you agree to be bound by these Terms. If you don’t agree, please don’t use the services.
1. The services
Leadio is structured around three divisions — Studios (creative), Labs (development), and Systems (operate) — and a set of solutions composed from those divisions. The specific services you receive will be described in your written order, statement of work, or subscription confirmation (the “Order”). Where these Terms conflict with an Order signed by both parties, the Order controls.
2. Eligibility and account
You represent that you are at least 18, authorized to bind the entity you represent, and that the information you give us is accurate. You’re responsible for safeguarding any credentials we issue and for activity that happens under your account.
3. Subscription and pay-as-you-go
Most Leadio engagements pair a recurring subscription (which buys capability and service level) with metered pay-as-you-go usage — voice minutes, SMS, AI calls, ad spend, and similar variable costs. The Order will identify your tier, the included usage, and the unit price for usage above the included amount.
Subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal date. Pay-as-you-go usage is billed in arrears.
4. Customer responsibilities
- Provide the information, content, access, and approvals we need to deliver the services on time.
- Comply with applicable laws — including telecommunications, data privacy, advertising, and consumer protection laws — when using outbound calling, SMS, email, or paid media.
- Don’t use the services for content that is illegal, misleading, infringing, defamatory, or discriminatory; and don’t attempt to reverse-engineer, resell, or harm the services.
5. Intellectual property
Leadio retains all rights in the platform, software, models, configurations, and underlying methodology. You retain ownership of your content and your business data. For deliverables produced for you (creative, custom code, knowledge bases), ownership transfers to you upon full payment, subject to our retained right to use de-identified, aggregated data to improve the services.
6. Confidentiality
Each party will protect the other’s non-public information, use it only to perform under these Terms, and limit access to people who need it.
7. Warranties and disclaimers
We’ll perform the services with reasonable care and skill. Except for that, the services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all other warranties, including merchantability, fitness for a particular purpose, and non-infringement.
8. Limitation of liability
Neither party is liable to the other for any indirect, incidental, consequential, special, or punitive damages. Each party’s total liability under these Terms is capped at the amount you paid Leadio in the twelve months preceding the claim.
9. Term and termination
These Terms apply for as long as you use the services. Either party may terminate for material breach if the other doesn’t cure within 30 days of written notice. Termination of these Terms doesn’t cancel amounts already owed.
10. Changes
We may update these Terms; the “Last updated” date will reflect the change. Continued use of the services after a change means you accept the updated Terms.
11. Contact
Questions? legal@leadio.ai.